Last updated: September 12, 2026
Privacy at Neatez
Neatez Inc. (“Neatez,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we may collect, use, disclose, and protect personal information when you visit neatez.com, request a quote, book or receive our cleaning services, communicate with us, or otherwise interact with Neatez.
Information We Collect
We may collect personal information that you provide directly to us when you request a quote, book a cleaning service, contact us, or otherwise interact with Neatez.
This information may include your name, email address, telephone number, service address, information about your home and cleaning requirements, preferred service dates and times, access instructions, and other information you choose to provide.
We may also collect limited technical information when you use our website, such as your IP address, browser type, device information, and information about how you interact with our website, where applicable.
How We Use Your Information
We may use the personal information we collect to provide quotes, schedule and manage cleaning services, communicate with you about your bookings, respond to questions or requests, provide customer support, process transactions, and maintain our business records.
We may also use information to improve our services and website, maintain safety and service quality, prevent misuse or fraud, and comply with applicable legal and regulatory requirements.
Where required by law, we will obtain appropriate consent before using personal information for a new purpose.
How We Share Your Information
We may share personal information with cleaners and service professionals as reasonably necessary to arrange and provide your cleaning services.
We may also use trusted third-party service providers to support our business operations, such as website hosting, booking and scheduling, payment processing, communications, accounting, analytics, and other business services. These providers may process personal information only as necessary to provide their services to us and subject to their applicable terms and privacy practices.
We may also disclose personal information when required or permitted by law, to protect our rights or the safety of our customers, service professionals, or others, or in connection with a business transaction.
We do not sell your personal information.
Payment Information
If you pay for services online, payment information may be collected and processed by our third-party payment processor. Neatez does not intend to directly store complete credit or debit card numbers on its own website or servers.
We may receive limited transaction information, such as payment status, transaction identifiers, amounts paid, refunds, and information necessary for accounting and customer support.
Payment processing is also subject to the privacy practices and terms of the applicable payment provider.
Cookies and Website Technologies
Our website may use cookies and similar technologies that are necessary for the website to function properly and to remember certain preferences.
We may also use analytics or similar technologies to understand how visitors use our website and to help improve its performance and user experience.
Some third-party services integrated with our website may place or access cookies according to their own privacy practices.
Where required by applicable law, we will provide appropriate choices or obtain consent for non-essential cookies.
Data Retention and Security
We retain personal information only for as long as reasonably necessary to provide our services, manage our business, meet legal, accounting, or reporting requirements, and resolve disputes.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or loss.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Your Privacy Rights and Choices
You may contact us to request access to or correction of personal information we hold about you, subject to applicable law.
You may also withdraw your consent to certain uses of your personal information, where applicable, subject to legal or contractual restrictions and reasonable notice.
If you receive marketing communications from Neatez, you may unsubscribe at any time using the unsubscribe option provided or by contacting us. You may still receive service-related communications necessary to manage your quotes, bookings, payments, or cleaning services.
International Processing of Information
Some of our service providers may process or store personal information outside Canada, including in the United States or other jurisdictions. When information is processed outside Canada, it may be subject to the laws of the jurisdiction where it is processed and may be accessible to courts, law enforcement, or regulatory authorities in accordance with those laws.
We take reasonable steps to select service providers that maintain appropriate safeguards for the information they process on our behalf.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or legal requirements.
When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how Neatez handles your personal information, please contact us.
Neatez Inc.
Ottawa, Ontario, Canada
Email: info@neatez.com